This past Friday, I was on both sides of the table. In the morning, I was in a meeting with a potential new client and in the afternoon, I was in a doctor’s office as the client.
The week before Labor Day, we took the kids to Disney World for the first time. I hadn't been to Disney, other than a dinner event at Epcot, since I was a teenager. Always trying to learn something new, I was curious to see the famous Disney customer service in action. When I received my welcome package in the mail, I was pleasantly surprised to see that if I put a special orange tag on my luggage, I could check my bags at Newark Airport and they would be delivered to my hotel room at The Contemporary. Not only did this eliminated one of the major hassles of airline travel, but it was free. Wow!