Amazon’s announcement that they will open grocery stores without cashiers has been a hot topic this week. The questions I have heard include, “How will it work?”, “Why didn’t anyone else think of it first?”, and “How will we replace all of those cashier jobs?”
After including them in my list of things I was thankful for just last week, Apple has let me down twice in the past few days. One was somewhat insignificant, but the other is something that could impact the company for the next generation. Both surprised me as my opinion of Apple is very high. They seem to be a forward thinking company, always on the cutting edge of technology and very focused on the customer experience. In these two cases, I find them to be not so forward thinking and certainly not focused on the customer. First, the barely significant. I bought a MacBook Air laptop last week. However, when I saw late Friday that it was marked down $100 for Black Friday, I immediately called Apple and asked them to credit me the difference. Should have been easy, right?
Last year, I posted a list of 10 things I was thankful for on the eve of Thanksgiving. I am of the mindset that it's always important to focus on what you are grateful for, but since it's the day before Thanksgiving, here's this year's list. 1. At his son's bar mitzvah last month, in his toast, my cousin Ross Levine said something along the lines of, "Friends and family are the most important things in life. Everything else comes after." I am sure I am misquoting him, but you get the point. I am wealthy beyond my wildest dreams in the friends and family department and appreciate each and every one of you.